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Services Terms & Conditions
Terms & Conditions for All Services Rendered
All work performed by IEV Corporation, its affiliates and holdings ("IEV"), freelancers and/or subcontractors working on behalf of or for IEV
is subject to the following Terms & Conditions. By accepting a Quote and/or Invoice in writing or verbally, the customer agrees to be bound by the following terms and conditions:
| 1. |
IEV reserves the right to refuse business to anyone for any reason. |
| 2. |
IEV reserves the right to cancel any contract at any time for any reason. |
| 3. |
Due to the custom nature of the work done by IEV, all prepayments and deposits are non-refundable and all jobs are non-cancelable. All costs for a project are due 100% in advance by certified funds only. No work will begin on the project until IEV has received full payment. |
| 4. |
Final payments for work done on a deposit or other terms agreement will be due upon receipt of the first drafts or proofs. IEV reserves the right to request the final project payment at any time. |
| 5. |
If additional costs are incurred during the project, Invoices may be submitted as costs are incurred and/or a final Invoice will be presented to the client at the end of the project with the remaining amount due. If payment is not made on the Invoice(s) within 10 calendar days from the Invoice Due Date, IEV reserves the right to charge any outstanding balances to the credit card on file. |
| 6. |
In order to qualify for any terms or to start work with a deposit on the initial Invoice, the client must provide IEV with a valid Visa or MasterCard using the standard Credit Card payment form provided by IEV. |
| 7. |
If, for any reason, the client does not contact IEV within 5 business days of receiving an Invoice to make payment arrangements or does not pay any Invoice 10 days from the Invoice Payment Due Date (or by the date agreed upon by both parties if payment arrangements have been made), IEV reserves the right to charge the credit card on file for that customer for the entire remaining balance on all outstanding Invoices. In addition, additional service fees and/or late fees may apply. If payment arrangements have been made for any or all outstanding Invoices and the client does not meet a payment due date
within 24 hours, IEV will charge the entire remaining balance due for all outstanding Invoices to the credit card on file for that client. Additional service fees and/or late fees may apply. |
| 8. |
Once the customer agrees to the original quote and/or Invoice either verbally or in writing, the customer is responsible for all costs as reflected in the quote and/or Invoice and no attempted cancellation by the customer is valid. If a project is cancelled for any reason, the customer will be responsible for the total amount due for the project in its entirety, plus, additional time, services and materials purchased and/or used up to that point, even if IEV previously waived the cost of those services as a benefit to the customer and in anticipation of completion of the entire project by
IEV. The customer will also be responsible for a 25% cancellation fee. If the customer unreasonably withholds approval of any portion of a project (approval not given within 30 days or by project deadline/due date) or does not approve the start of a project within 30 days of payment, IEV reserves the
right to terminate the project immediately and collect all funds still due plus any additional costs incurred including but not limited to, time, services, materials and cancellation fees. If, for any reason the customer refuses to pay any portion of the amount due or for any other reason IEV must obtain legal assistance, the customer agrees to pay all of the costs involved in arbitration or litigation. |
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Terms & Conditions for Design Projects
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| 9. |
Although IEV may provide several concept/design selections to choose from, all costs/quotes include one (1) concept/design selection unless otherwise
indicated on the quote. Additional concept/design selections may be purchased for an additional fee. |
| 10. |
Quotes are based on the information provided to IEV by the customer. If there are any changes (including, but not limited to: number of pages, number of designs selected, formatting, designs & graphics, number of colors, type of colors (Process, Spot and/or Pantone), colors, quantity, bleeds, overall ink coverage per page, binding, number of folds, trims, type of proof, number of proofs), the cost of the customer's project may be increased.
If IEV discovers that the original information provided is incorrect, or if the customer contacts IEV with changes to the scope of the project, or for any of the other reasons outlined herein, all work on the customer's project will cease until a "Change of Quote Form " is signed and returned to IEV. The "Change of Quote Form " will provide the customer with a new quote and, if necessary, new anticipated delivery time. The customer agrees not to unreasonably withhold consent to the new quote. If the customer does not agree to the new quote, the
customer will still be responsible for time, services and materials used up to that point, if any, even if IEV previously waived the cost of those services as a
benefit to the customer and in anticipation of completion of the entire project by IEV. The customer will also be responsible for a 25% cancellation fee, and IEV will provide the customer with an invoice, breaking down the costs and will refund the customer's balance, if any. If the customer unreasonably withholds consent to a new quote, the customer agrees to pay the costs involved in arbitration or litigation. |
| 11. |
IEV requires that one person from the client company be assigned to be the project contact person. If this contact person needs to be changed at any point during the implementation of a project, IEV must be notified IN WRITING (by letter or email) of this change. Any input received by anyone other than the assigned contact person will be disregarded. |
| 12. |
All information regarding both initial project implementation and project changes must be submitted in writing by the client to IEV. This project information can be submitted by email or by using our contact form. |
| 13. |
The customer is responsible for delivering any and all artwork (including but not limited to: photographs, illustrations, copy & logos) that is to be used in the design project that the customer and IEV agree to before the project will be started. Artwork may be submitted by physically or digitally. Please talk to your representative at IEV for more information on how to submit your artwork. |
| 14. |
Layout, design and/or copywriting work cannot be started until all requested materials, including text, logos, photos, etc, have been received from the customer. It is the customers’ responsibility to provide these items to IEV on a timely basis and in a form or format that is usable by IEV. Any materials provided that are not up to standard will be requested to be resubmitted by the client. |
| 15. |
IEV is not responsible for errors, server problems or any and all transmittal problems associated with sending graphics over the internet.
The customer is responsible, whether the customer uses the FTP site or sends IEV a physical disk, to provide IEV with all artwork and copy
on time. IEV will work closely with the customer to attempt to resolve any transmittal problems, however, if such transmittal problems begin to take a
considerable amount of IEV's time to resolve, the customer may be responsible for additional costs. IEV will provide the customer with a "Change of Quote Form " as discussed above. If the artwork is not received in a timely manner and/or in the recommended
time in order to complete the customer's project by the date requested by the customer, IEV cannot be held in any way responsible if the job is not completed by the requested date. |
| 16. |
Every job is proofed by IEV and we will make every effort to ensure that the customer's job is accurate and free of typographical errors. However, the customer is responsible for the final approval of the job and any errors including but not limited to typographical errors, incorrect contact information and/or layout & design issues are ultimately the responsibility of the end customer. Approval of the proof by the customer, either verbally or in writing, certifies that the customer has reviewed the proof sent to them and confirmed that the artwork is final and that there are no additional changes or corrections (including but not imited to text changes, typos, misspellings, design changes, color changes, size changes and/or layout changes) and that the customer does not want IEV to make any further changes, additions or deletions to the artwork. The customer is also approving that the artwork is ready to be delivered to the final recipient (printer, magazine or other party assigned by the customer) AS it currently IS. Once approved, whether verbally, via
email or by signing & faxing the artwork approval form, IEV is released from any liability for any omissions or errors. |
| 17. |
If the project has a media deadline/materials due date, IEV reserves the right to give the final approval of the project when the final approval cannot be obtained by the customer. Once final approval is given on any project, IEV cannot be held responsible for any omissions or errors (including, but not limited to: textual changes, typos, misspellings, size, colors). |
| 18. |
IEV is not responsible for keeping any digital files of artwork for any customer. It is the customer’s sole responsibility to provide IEVwith any digital files (including but not limited to: artwork, photographs, illustrations, copy & logos) required for any project. IEV includes delivery of finished artwork to one (1) recipient with any project. Customers can request digital files be delivered to an additional recipient(s) at an
additional fee. Contact your Sales representative for additional information and fee details. |
| 19. |
IEV charges an
hourly rate of $95.00 with a 1 hour minimum on all work. The customer may receive a quote with a flat fee for their projects from IEV and that quote will supersede the hourly rate although any work done above and beyond the work outlined in the "Invoice " will be billed at this hourly rate. The customer will be responsible for any additional fees that may be incurred on their project. |
| 20. |
All project completion times are approximate. IEV strives to complete all projects in a timely manner and will offer Rush Service if requested. Rush Service is available at an additional cost for any job with a turnaround time that is two (2) weeks or less. IEV
will include the Rush Service fee in the customer's original quote if the customer has requested Rush Service. If the customer requests Rush Service after IEV has begun work on the customer's project, a "Change of Quote Form" will need to be completed, as discussed above. The customer is responsible for all shipping charges that may apply, including any additional charges for Rush delivery (for example, overnight service) and those charges must be paid in advance of shipment. If IEV has discussed an approximate completion time with the customer, IEV is not responsible for late completion and/or any additional shipping fees incurred if the customer does not send IEV all artwork and copy as originally agreed (if artwork is submitted using the FTP site, a disk with the artwork is still required, please see the paragraph outlining use of the FTP site for more information), or for any other delays due o circumstances beyond IEV's control (including, but not limited to, delays by the shipper {either coming or going}, problems in transmitting files, delays by the customer, delays in receiving the "Artwork Approval Form" from the customer, changes to any artwork or copy necessary). |
| 21. |
Rush Jobs – Rush Fees may apply for any job with a turnaround time that is two (2) weeks or less. We highly recommend that all jobs be given at least 48 hours between the time the design and typesetting is finished and the time the item goes to press. This is because it takes that much time to “digest”
the information and to insure that no typos or content errors exist. Proofing a job takes time and can be very difficult, because of the way
people read things and how easy it is to not see an error – and that’s why we warn that you take extra time to ensure your piece is exactly the
way you want it. Please take an extra day or two to proof and reproof your job, because the final proofing is the responsibility of the
client. Rush fees may vary according to the job type and artwork deadline. Once final approval is given on any project, IEV cannot be held responsible for any omissions or errors (including, but not limited to: textual changes, typos, misspellings, size, colors). |
| Terms & Conditions for Printing Projects |
| 22. |
Prices are quoted based on the information provided to IEV by the customer. If there are any changes (including, but not limited to:
number of pages, formatting, designs & graphics, number of colors, type of colors (Process, Spot and/or Pantone), colors, quantity, bleeds,
overall ink coverage per page, binding, number of folds, trims, type of proof, number of proofs), the cost of the customer's project may be increased. Please understand that you must provide IEV with press-ready artwork and copy. Therefore, if the customer requires any changes to the artwork or copy,
the customer will be responsible for additional fees that may apply. If IEV discovers that the original information provided is incorrect, or if the customer contacts IEV with changes, or for any of the other reasons outlined herein, all work on the customer's project will cease until a "Change of Quote Form " is signed and returned to IEV. The "Change of Quote Form " will provide the customer with a new quote and, if necessary, new anticipated delivery time. The customer agrees not to unreasonably withhold consent to the new quote. If the customer does not agree to the new quote, the customer will still be responsible for time, services and materials used up to that point, if any, even if IEV previously waived the cost of those services as a benefit to the customer and in anticipation of completion of the entire project by IEV. The customer will also be responsible for a 25% cancellation fee, and IEV will provide the customer with an invoice,
breaking down the costs and will refund the customer's balance, if any. If the customer unreasonably withholds consent to a new quote, the
customer agrees to pay the costs involved in arbitration or litigation. |
| 23. |
Please see IEV's complete Artwork Submission Guidelines for information about how to submit artwork (these guidelines can be requested by either calling IEV or by sending an email or by using our contact form). IEV requires that all artwork be submitted in disk format with a laser print out of the job but a FTP site is available if the job is urgent. The FTP site is there to assist the customer with getting artwork to IEV if the job is urgent but a physical disk with a printed laser proof is still required to be sent. If any artwork is submitted to IEV without a printed laser proof, IEV will not be responsible for any delays, errors and/or fees that may arise. Use the FTP site at your own risk as IEV is not responsible for any difficulties in uploading, downloading or opening any files sent by the FTP site. IEV suggests that the customer wait and confirm that all of the customer's files have uploaded. IEV will transfer the customer's files to the printer at no additional charge but any additional artwork that is done by IEV to prepare the customer's artwork to be sent to the press will be charged to the customer at a rate of $85 per hour; additional fees may apply for weekend work or rush jobs. This does not include any work that may be done by the printer that is not included in the original quote. The customer will be notified if the printer needs to do any work to the customer's job before the work is done. |
| 24. |
IEV is not responsible for errors, server problems or any and all transmittal problems associated with sending graphics over the internet.
the customer is responsible, whether the customer uses the FTP site or sends IEV a physical disk, to provide IEV with all artwork and copy
on time. IEV will work closely with the customer to attempt to resolve any transmittal problems, however, if such transmittal problems begin to take a considerable amount of IEV's time to resolve, the customer may be responsible for additional costs. IEV will provide the customer with a "Change of Quote Approval Form " as discussed above. If the artwork is not received in a timely manner and/or in the recommended
time in order to complete the customer's project by the date requested by the customer, IEV cannot be held in any way responsible if the job is not completed by the requested date. |
| 25. |
All delivery times are approximate. IEVstrives to complete all projects in a timely manner and will offer Rush Service if requested. Rush Service is available at an additional cost. IEV will include the Rush Service fee in the customer's original quote if the customer has requested Rush Service. If the customer requests Rush Service after IEV has begun work on the customer's project, a "Change of Quote
Approval Form " will need to be completed, as discussed above. The customer is responsible for all shipping charges, including any additional charges for Rush delivery (for example, overnight service) and those charges must be paid in advance of shipment. If IEV
has discussed an approximate delivery time with the customer, IEV is not responsible for late delivery and/or any additional shipping fees
incurred if the customer does not send IEV all artwork and copy as originally agreed (if artwork is submitted using the FTP site a disk with the artwork and all related files on it and a printed laser proof is still required, please see the paragraph outlining use of the FTP site for more information), or for any other delays due to circumstances beyond IEV's control (including, but not limited to, delays by the shipper {either coming or going}, problems in transmitting files, delays by the printer, delays in receiving the "Proof Approval Form " from the customer, changes to any artwork or copy necessary). |
| Terms & Conditions for All Projects: |
| 26. |
All online pricing is
subject to change at any time without notice. |
| 27. |
IEV reserves the right to modify these Terms and Conditions at any time, and without prior notice, by posting amended terms on this website. The customer’s continued use of IEV’s services indicates customer acceptance of the amended Terms & Conditions. |
| 28. |
This agreement may not be assigned or transferred to another party, for any reason whatsoever. If the customer is a corporation, partnership or other entity, the party signing on behalf of the entity is certifying by signing that they are authorized to do so. These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between IEV and customer. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States of America.
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| Updated: 7/11/2008 |
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